The first impression is a lasting impression. When submitting a proposal to a prospective client or a tender, a number of factors need to be considered. The overall image of a business is at stake. From a tenders and proposals perspective, Sue will address various components of a good proposal and what content and research will make a winning tender/proposal. From a creativity and design point of view, Diann will suggest what are the factors to be considered. As a virtual & serviced office professional, Jamie will talk about the importance an Image and representation plays in business.